Shipping policy

Shipping Methods and Timeframes:

We offer various shipping methods, including standard and expedited options. The estimated delivery timeframes will be provided at checkout and may vary depending on the destination and chosen shipping method.

2. Processing Time:
Orders are typically processed within 3-5 business days after payment confirmation. Please note that processing times may be longer during peak seasons or promotional periods. Order confirmations will ne sent within 48 hours of payment confirmation.

3. Shipping Rates:
Shipping rates will be calculated based on the weight, dimensions, and destination of the package. Customers can view the shipping costs at checkout before completing their purchase. We only provide shipping with appropriate tracking to ensure our merchandise is insured. 

4. International Shipping:
We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or additional fees imposed by their country's customs authorities. For any international orders we ask that you contact is at 404-500-9356 for more information on shipping cost, prior to purchasing.

5. Order Tracking:
Once the order is shipped, customers will receive a shipping confirmation email containing a tracking number. This allows them to track the progress of their package through our designated carrier's website. Be sure to provide the correct email address when purchasing on our website. We are not responsible for incorrect email address information. Please contact our customer service line for any errors. Please allow 24 to 48 hours to respond to your inquiry.

6. Shipping Address:
Customers are responsible for providing accurate and complete shipping addresses. We are not liable for any delays or delivery issues caused by incorrect or incomplete addresses provided by the customer. We will not honor any refunds for incorrect shipping information. 

7. Delivery Issues:
In the event of a delivery issue, such as a lost or damaged package, customers should contact our customer support team within a reasonable timeframe. We will work with the carrier to resolve the issue and provide appropriate assistance. We will open a claim with the carrier and we ask that you allow us 7 business days to receive the feedback on any delivery error. 

8. Shipping Restrictions:
Certain products may have shipping restrictions due to regulations or safety concerns. We will clearly indicate any restricted items on our website, and customers are responsible for complying with these restrictions.

9. Shipping Updates:
We strive to keep customers informed about their order's shipping status. We may send periodic email updates regarding the progress of their shipment, including any unexpected delays or issues.